Refund policy
Return & Refund Policy
Last updated: May 20, 2026
At Zenvaro, we strive to provide high quality products and a premium shopping experience.
Please read our policy carefully before placing an order.
Returns
We do not accept returns for products that have been used, damaged after delivery, broken by misuse, or altered in any way by the customer.
Returns are only accepted if:
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The wrong item was delivered
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The item arrived damaged
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The item has a manufacturing defect
Any issue must be reported within 48 hours of delivery with clear photos of the product and packaging.
Non-Returnable Situations
We do not offer refunds or exchanges in the following cases:
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The product was used after delivery
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The customer changed their mind after using the product
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The product was damaged or broken by the customer
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The product was damaged after successful delivery
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Product colors may appear slightly different due to lighting, photography, and screen display settings
Refunds
Approved refunds are processed only after inspection of the returned product.
Shipping fees are non-refundable.
Exchanges
Exchanges are only available for defective or incorrect items.
Order Cancellation
Orders can only be canceled before shipment confirmation.
Contact Us
For any questions regarding returns or refunds, contact us:
Email: contact@zenvaro.com
Address: Morocco