Shipping policy

Shipping Policy

Last updated: May 20, 2026

Thank you for shopping with Zenvaro. Please review our shipping policy below for important information regarding order processing and delivery.

Shipping Locations

We currently ship across Morocco.

Order Processing

Orders are typically processed within 1 to 3 business days after confirmation.

Orders placed on weekends or holidays may require additional processing time.

Delivery Time

Estimated delivery times:

Major cities: 1 to 3 business days
Other regions: 2 to 5 business days

Delivery times may vary depending on courier operations, weather conditions, holidays, or high demand periods.

Shipping Fees

Shipping fees are displayed during checkout unless free shipping is offered as part of a promotion.

Cash on Delivery (COD)

We offer Cash on Delivery across Morocco.

Customers are required to provide accurate shipping information and remain reachable by phone for order confirmation.

Orders may be canceled if confirmation cannot be completed.

Tracking Orders

Customers may receive shipping updates or confirmation messages once the order has been dispatched.

Delays

Zenvaro is not responsible for delays caused by shipping carriers, incorrect customer information, weather conditions, or unforeseen logistical issues.

Incorrect Address Information

Customers are responsible for providing correct shipping details. Zenvaro is not responsible for failed deliveries caused by incomplete or incorrect addresses.